Refund policy

We have a no-return or exchange policy unless the product delivered has a genuine defect. In the event that you receive a defective item, please contact us within 2–3 days of delivery so that we can investigate the issue and provide further guidance. To be eligible for a resolution, the item must be in its original condition (unworn, unused, with tags, and in its original packaging) with proof of purchase.

Items sent back without prior approval will not be accepted. Once a return is approved, please send it to: Koterie, 6 Sarojini Naidu Sarani (formerly Rawdon Street), Ground and first floor, Below Esmer Skin Clinic, Kolkata, West Bengal 700071.

You can always contact us for any return questions at marketing@koterie.in.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

As every piece is made to order, we cannot accept returns or exchanges except for a genuine defect, as above. Sale items and gift cards cannot be returned.

Exchanges

We do not offer exchanges, except where a piece has a genuine defect (see above).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@koterie.in.